Why did I keep recording my exercise, but the streak didn't increase?
It is very likely that the type of exercise you set as your goal is different from the type of exercise you actually recorded.
iOS only login with Apple ID?
Now yes. 😭 The future will include other login methods.
Android only login with Google?
Now yes. 😭 The future will include other login methods.
iOS widgets doesn't refresh?
Please confirm:
1. iOS Settings App – Background App Refresh – Check if Fito is enabled.
2. Ensure it is not in low battery mode.
Both of these settings can cause the widgets to fail to refresh.
The Apple Watch can't add Fito's watch face?
First, you need to confirm in the “Watch” app whether the Fito’s watch app has been installed.
If you still can’t add it, you can manually try to modify the complex module in the original watch face to a Fito widget. Any watch faces with the word “modules” in its name is acceptable.
Why is the calorie for the workout I recorded using Fito so low?
By default, we synchronize with Apple Health, and your height or weight data may be incorrect. You can check it in app Settings – Body Measurement.
Feedback and suggestion
Please send an email to getfitoapp@gmail.com. We usually reply within one days.
About subscription
How to make a refund?
You can submit your refund request to Apple or Google Pay in the payment invoice email. We are unable to handle your refund directly.